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Enovates is a rapidly growing manufacturer of AC charging stations, with a strong focus on being an R&D powerhouse. Since its founding in 2010, Enovates has been at the forefront of developing and producing innovative charging systems and management software to support the electric mobility ecosystem. With over 200,000 charging stations across Europe, Enovates continues to drive the future of sustainable transportation.
Enovates is a B2B producer of charging stations, offering all chargers as white-label products. While our products are not sold directly to individuals, you can purchase them through our trusted partners and resellers. If you don’t have a supplier yet, we’d be happy to guide you to one of our trusted channels. Please contact us for more information.
Enovates is a B2B manufacturer and supplier of charging stations, so we do not provide direct support to end-users. If you have any questions or need technical assistance, please reach out to the supplier where you purchased your charging station.
Yes, trained installers or customers can use our ServiceDesk to contact us for any questions or support. We’re here to help!
It’s a good idea to check your company car policy with your current employer. In many cases, the employer or leasing company will take care of removing the charging station, covering the costs themselves.
However, since removal can be expensive and the charging station might still hold value, some policies offer the option to transfer ownership to you instead. This could be either at no cost or for a small fee.
Enovates chargers are designed for durability and require minimal maintenance. Regular checks, as described in the preventive maintenance guide, are recommended to ensure the hardware and connections remain in good condition. Our chargers also feature self-diagnostic tools that alert users to potential issues.
Your charger is aimed to last 10 years. You can expect reliable performance throughout its lifespan, provided it is used as intended and installed professionally.
Please contact your Charge Point Operator (CPO) or a trained installer to have a charging station installed. They will make sure the charging station is installed correctly and safely.
Yes, you can relocate your Enovates charging station if you move. Please contact your Charge Point Operator (CPO) or a trained installer to schedule the relocation of your station. They will assist you with the process to ensure it is done correctly and safely.
Yes, Enovates chargers are designed to be universally compatible with all EV models that comply with the global charging standards Type 2 for Europe.
All Enovates Single Wallbox chargers are equipped for bidirectional charging with the necessary hardware already on board. Future software upgrades will enable Vehicle-to-Grid (V2G) functionality on your station, if country regulations will allow it. Please note that your EV must also support V2G technology for bidirectional charging to work.
Yes, but it is mandatory to integrate your Enovates charging station using one of the following options:
External Limit Device
You must use an external limit device provided by Enovates to monitor power levels and manage energy usage during charging. This ensures safe integration with your power system. In the topic in this FAQ “With which load shedding device is my Enovates charger compatible?” you can find our compatibility matrix.
Home Energy Management System (HEMS)
Alternatively, you can integrate the charging station through a Home Energy Management System (HEMS) that supports your inverter, solar panels, battery system, and our charging station. Be sure to check for compatibility with our supported partners listed on our website.
By using one of these mandatory systems, you can integrate your charger with solar or battery storage to optimize energy efficiency and reduce costs. Here’s how the integration works:
Solar Power Integration:
You can connect the charging station to a solar power system to charge your EV with solar energy. There are two ways to manage this:
Energy Management System (EMS): An EMS will handle energy flow between your home, charging station, and solar panels, optimizing when to charge your EV, store energy in a battery, or export power to the grid.
External Limit Device + My-Enovates App: You can also use our external limit device in combination with the My-Enovates user app to manage power settings and monitor energy usage, allowing you to charge your EV more efficiently with solar power.
Battery Storage Integration:
A battery storage system allows you to store excess solar power or use cheaper off-peak electricity to charge your EV later. This helps reduce your energy costs and provides backup power during outages.
Smart Charging Features:
Dynamic Load Balancing: Your charging station can balance power between your EV, household appliances, and battery storage to prevent overloads and ensure efficient energy use.
Time-of-Use Optimization: The charging station can be set to charge when electricity rates are lower or when solar output is at its peak.
Professional Installation:
Integrating your charging station with a power or battery system requires specific settings and safety measures. We recommend working with a certified installer to ensure the system is set up correctly and safely.
Yes, your Enovates charger can work seamlessly with solar panels to enhance energy efficiency and maximize the use of renewable energy. To integrate your charger with solar panels, you will need one of the following options:
External Limit Device
You can use an external limit device provided by Enovates to monitor power levels and manage energy usage during charging. This ensures your EV is charged using solar energy when available. In the topic in this FAQ “With which load shedding device is my Enovates charger compatible?” you can find our compatibility matrix.
Home Energy Management System (HEMS)
Alternatively, your charger can be integrated with a Home Energy Management System (HEMS) that supports your solar inverter and charging station. This system will optimize energy use by balancing energy flow between your home, solar panels, and EV charger. Be sure to check for compatibility with our supported partners on our website.
Additionally, the My-Enovates user app provides a special feature called “grid-zero,” which allows you to charge your EV only when solar or other renewable energy is available, ensuring that your charging process is 100% powered by renewable sources.
Here are the key benefits of integrating your charger with solar panels:
Solar Power Integration:
You can either use an Energy Management System (EMS) to handle energy flow between your home and solar panels or use our external limit device with the My-Enovates app to monitor and control energy usage. This allows you to charge your EV using solar energy when it’s available, reducing your reliance on grid electricity.
Battery Storage Integration:
If you have a battery storage system, you can store excess solar energy and use it to charge your EV later, reducing energy costs and providing a backup power source.
Smart Charging Features:
Dynamic Load Balancing: Your charger can balance power between your EV, household appliances, and solar panels to avoid overloads and optimize energy use.
Time-of-Use Optimization: You can set your charger to power up when solar generation is at its highest, or when electricity rates are lower.
Grid-Zero Feature:
The grid-zero option in the My-Enovates app ensures your EV only charges when renewable energy is available, maximizing your use of clean energy.
For safe installation and integration, we recommend working with a certified installer. For more details and compatibility options, please contact your installer or visit our website.
Enovates charging stations are compatible with many Charge Station Management Systems (CSMS) that use the standard OCPP (Open Charge Point Protocol). Our products are rigorously tested according to the OCA (Open Charge Alliance) OCPP test protocols, ensuring they meet industry standards for interoperability.
This means that Enovates products are already integrated with a wide range of backend systems. However, we do recommend performing an integration test to ensure optimal performance with your specific CSMS before use.
For more details on supported back offices and integration requirements, please contact us or visit our website.
Enovates charging stations are compatible with (H)EMS supporting Modbus TCP/IP or RS485. Enovates considers compatibility with external systems to be of paramount importance and has tested and validated with several EMS systems. A complete list of the EMS systems which have already been validated by Enovates can be found here.
The grid type might impact the effective functionality of a charging station with load shedding device.
See below matrix to know which charger is compatible with which load shedding device.
Your installer or CPO needs to activate Modbus TCP/IP on the Enovates charging station. Enovates can only ensure the compatibility with EMS systems that were tested with the charger. An overview can be found trough the following link.
If the installer installed a load shedding device from Enovates, and your CPO allowed using the Enovates app for the charger, you can activate load shedding trough the My-Enovates-App.
Yes, your Enovates charger can work seamlessly with solar panels to enhance energy efficiency and maximize the use of renewable energy. To integrate your charger with solar panels, you will need one of the following options:
External Limit Device
You can use an external limit device provided by Enovates to monitor power levels and manage energy usage during charging. This ensures your EV is charged using solar energy when available. Visit our website for more details on compatible devices [insert webURL].
Home Energy Management System (HEMS)
Alternatively, your charger can be integrated with a Home Energy Management System (HEMS) that supports your solar inverter and charging station. This system will optimize energy use by balancing energy flow between your home, solar panels, and EV charger. Be sure to check for compatibility with our supported partners on our website.
Additionally, the My-Enovates user app provides a special feature called “grid-zero,” which allows you to charge your EV only when solar or other renewable energy is available, ensuring that your charging process is 100% powered by renewable sources.
Here are the key benefits of integrating your charger with solar panels:
Solar Power Integration:
You can either use an Energy Management System (EMS) to handle energy flow between your home and solar panels or use our external limit device with the My-Enovates app to monitor and control energy usage. This allows you to charge your EV using solar energy when it’s available, reducing your reliance on grid electricity.
Battery Storage Integration:
If you have a battery storage system, you can store excess solar energy and use it to charge your EV later, reducing energy costs and providing a backup power source.
Smart Charging Features:
Dynamic Load Balancing: Your charger can balance power between your EV, household appliances, and solar panels to avoid overloads and optimize energy use.
Time-of-Use Optimization: You can set your charger to power up when solar generation is at its highest, or when electricity rates are lower.
Grid-Zero Feature:
The grid-zero option in the My-Enovates app ensures your EV only charges when renewable energy is available, maximizing your use of clean energy.
For safe installation and integration, we recommend working with a certified installer. For more details and compatibility options, please contact your installer or visit our website.
Your charging station is equipped with a smart charging algorithm that optimizes the power distribution to electric vehicles based on the overall electricity consumption of the building it’s connected to. The station constantly monitors the current power usage of the building (with one of the enovates load balance devices ) and dynamically adjusts the charging power to ensure the building’s maximum electrical capacity is never exceeded.
When the building’s power demand is high, the charging power is reduced, and when demand is low, more power is allocated to the vehicles for faster charging.
Additionally, if there’s extra power generated from solar panels, the system will automatically increase the charging power to take full advantage of that renewable energy.
If multiple vehicles are connected in a charging island or dual socket charging station, the algorithm efficiently splits the available power between them, considering the capabilities of each vehicle and the installation’s limits, ensuring optimal and safe charging performance for all.
Dynamic load balancing is an intelligent technology that monitors the available power in your electrical circuit and optimally distributes it among different charging stations and household appliances. This means that if you have two electric vehicles plugged into the same circuit, the smart charger will automatically allocate the available power between them, ensuring a balanced and efficient charge.
So how is this implemented on a Enovates charger? A load balancing algorithm will monitor the available power of a charging hub or within a charging station that has two connectors. It will distribute this power optimally, based on several parameters. E.g., if a vehicle is susptected to be full, the reserved amount of power will be reallocated across the other connectors.
Load shedding happens between a building and its charging station or charging hub. The intention is to avoid the main MCB from tripping due to the EV charging. This is done by the load shedding device which measures the total consumption of the building. This is compared with the maximum allowed current consumption of the building. The difference between the maximum allowed current and the actual current consumption can hence be used by the charging station.
An internet connected charge point gives users a smart charging option and can perform energy monitoring, load balancing, and charging management.
Smart Charging refers to the OCPP specification. It allows the CPO to push charging profiles with its related schedules to an internet connected charging station or hub. It is meant to influence the allowed current or power consumption in a time-defined way.
Enovates is a B2B manufacturer and does not have a direct support line for end users. If you’re experiencing an issue with your charging station, please contact your Charge Point Operator (CPO) or the installer who set up your station. They have been trained by Enovates to assist you with any issues or questions you may have.
Your CPO or installer can conduct a remote diagnosis to try and resolve the problem. If further assistance is needed, they can arrange for a technician to visit and repair or replace the station. Enovates works closely with its partners to ensure you get the support you need efficiently and effectively.
Every Single Wallbox is equipped with a unique QR code from the factory, which is required to add one or more chargers into the My-Enovates user app. Sometimes, these codes are lost during or after installation. If a QR code is missing, please contact your Charge Point Operator (CPO) or installer to request a duplicate.
There are a few scenario’s possible:
- Your charging station supplies, by default, less current than what your car is capable of (e.g., 16A vs. 32A).
- Your charging station has lost connection with the backend (CPO) and uses its fallback limit.
- Your charging station has lost connection with the loadshedding device and uses its fallback limit.
- Your charging station got input from the loadshedding device or EMS that it should lower its consumption.
If you suspect that the RFID (pass) reader is not working, please follow these steps:
1. Check if the charge pass supports NFC: Not all charge passes are NFC-compatible. For example, some Leasepasses from paid providers do not support NFC.
2. Verify the pass functionality: Ensure the charge pass worked previously, or try using a different charge pass with the station.
3. Confirm the station’s authorization settings: Check the charging station’s settings to ensure it is configured to authorize passes via the RFID reader and not set to Plug & Charge.
4. Determine if the issue is with the reader or the pass: Test the charging station with another pass. If other passes are recognized, the issue likely lies with the charge pass itself.
5. Observe the station’s response: If there is no reaction (such as sound, LED light, or display notification) when presenting a charge pass, check that the pass reader’s connector is properly connected. This will require opening the charging station and can only be done by a skilled technician.
A charging session is started after a cable and vehicle have been connected properly and the transaction is authorized via Plug & Charge or RFID.
If you are unable to start a charging session, please check the following:
Is the charging cable connected properly?
Make sure the charging cable on both the car and the charging station side is inserted correctly and deep enough.
Disconnect the charging cable on both sides, reinsert the plugs with the necessary force and try to start session again.
Is the transaction started using a valid ID?
The ID (charge pass/RFID or Plug & Charge ID) must be authorized (valid) to be able to start a session.
Depending on the configuration of the charging station, the ID must be set as valid locally or in a back office.
Is the charging station available and not in error status? Check if there is a red light or an error code in the display.
If the charging station is connected to a back office: Is the charging station set to ‘available’ in the back office?
For instance, the charging station may be reserved or be set to ‘unavailable’. Check this in the back office by contacting your CPO.
Are the causes mentioned above ruled out and are you still unable to start a session?
Please contact the Chargepoint Operator of the charging station.
Yes, Enovates provides a user-friendly mobile app that allows you to monitor and control your EV charger remotely. The app lets you schedule charging sessions, view energy consumption, and receive notifications. Additionally, our chargers are compatible with smart home systems, enabling voice control and automation.
On charging stations without a display, the status is indicated using a colored LED. The LED codes described below are the ones that are in the standard profile of our charger.
However, not all CPO’s use these standard color codes, so they may differ slightly from those shown below. Please ask your CPO to obtain the correct LED codes.
In the EV-Database website the maximum charging capacity per electric vehicle (for 1- or 3-phase) is indicated.
AFIR stands for Alternative Fuels Infrastructure Regulation. Starting from April 13th, this regulation carries implications for public and semi public AC charging infrastructure with a power output below 50kW.
2 key obligations are stated:
– Operators of publicly accessible charging stations must enable end-users to recharge their vehicles on an ad hoc basis.
– Operators of such charging stations are mandated to make information on ad hoc pricing readily available at the stations they operate.
To fulfill these obligations, Enovates has developed three innovative solutions:
1. NFC dynamic payment link transfer via RFID reader
The CSMS sends a payment link to charging station via OCPP, Utilizing the RFID reader of the charging station, this payment link is then transmitted to the user’s smartphone via NFC technology, enabling hassle-free ad hoc charging.
2. Dynamic QR code via additional user interface
With the integration of an additional user interface, featuring a screen to display pricing information and a dynamic QR code to initiate ad hoc transactions.
3. Integrated payment terminal
Featuring a cutting edge payment terminal, to empower users to initiate ad hoc transactions using
various payment methods directly at the charging station.
A Charge Point Operator (CPO) is a company or entity responsible for the installation, management, and maintenance of electric vehicle (EV) charging stations. The CPO ensures that the charging stations are operational, handles customer access, and may set the pricing for charging sessions. Essentially, the CPO manages the infrastructure that enables EV drivers to charge their vehicles.
A Charging Station Management System (CSMS) or backend is a software platform that allows CPO’s to monitor, control, and manage their network of EV charging stations. The CSMS provides tools for real-time monitoring, diagnostics, user management, billing, and reporting. It enables CPO’s to optimize the performance of their charging stations, manage energy usage, and ensure a seamless charging experience for users.
An EV, or Electric Vehicle, is a type of vehicle that operates using an electric motor powered by electricity, typically stored in batteries, rather than an internal combustion engine (ICE) that runs on fossil fuels like gasoline or diesel. EVs are known for being more environmentally friendly compared to traditional vehicles, as they produce zero tailpipe emissions.
Near Field Communication is a short-range wireless connectivity technology that lets NFC-enabled devices communicate with each other. It is a short-range wireless technology that makes your smartphone, tablet, wearables, payment cards, and other devices even smarter. Near-field communication is the ultimate technology solution for connectivity.
With NFC, you can transfer information between devices quickly and easily with a single touch—whether paying bills, exchanging business cards, downloading coupons, or sharing a research paper.
OCPP (open charge point protocol): It is a protocol of communication between EV charging stations & charging station management systems.
Connector Design: The Type 2 connector has a round shape with seven pins, three of which are for AC power, two for communication (data exchange), and two for grounding. It supports both single-phase and three-phase power supply.
Charging Power: The Type 2 connector can handle higher power levels compared to the older Type 1 connector. It typically supports:
- Single-phase AC charging: Up to 7.4 kW (for home and public charging)
- Three-phase AC charging: Up to 22 kW (common in public charging stations)
- High-power three-phase AC charging: Up to 43 kW (in some cases)
Compatibility: The Type 2 charger is widely used across Europe and is the standard for public and home charging stations. Many EV’s sold in Europe come equipped with a Type 2 inlet, making it compatible with the vast majority of public charging infrastructure in the region.
Smart Charging Capabilities: Type 2 chargers often come with smart charging features, such as load balancing, scheduled charging, and communication with the grid, which allows for efficient energy use and integration with renewable energy sources.
Vehicle-to-Grid (V2G) technology allows electric vehicles to discharge electricity back into the grid or to a home, turning the vehicle into a mobile energy storage unit. Enovates’ V2G-enabled chargers facilitate this two-way flow of electricity, allowing users to store excess energy in their EV batteries and feed it back to the grid during peak hours, thus supporting grid stability and enabling energy arbitrage.